Terms & Conditions

Lomond Winery terms

Lomond is a business in the wine industry that produces wine.

Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of email.

Return and Refunds policy

The provision of goods and services by Lomond is subject to availability. In cases of unavailability, Lomond will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

Customer Privacy policy

Lomond shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 

Payment options accepted

Payment may be made via Visa, MasterCard or by bank transfer into the Lomond bank account, the details of which will be provided on request.

Card acquiring and security.

Card transactions will be acquired for Lomond via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.payfast.io to view their security certificate and security policy.

Customer details separate from card details.

Customer details will be stored by Lomond separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayFast refer to www.payfast.io

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Lomond takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Lomond chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Lomond may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by private company based in South Africa trading as Lomond Wine Estates (Pty) Ltd.

Company Physical Address:
Lomond Wine Estate
Avoca Rd.
Gansbaai 7220

Email: Info@lomond.co.za 
Telephone: +27 28 388 0095

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